Frequently Asked Questions (FAQ)

Welcome to Calvira! We've put together answers to some of the most common questions about our products, orders, shipping, payments, and returns.

1. What products does Calvira offer?

Calvira offers a selection of home decor products, including stylish dining chairs and elegant table lamps designed to complement your living spaces.

2. How long does order processing take?

Orders are generally processed within 1–2 business days, Monday to Friday, excluding weekends and public holidays.

3. What shipping options do you offer?

We currently offer two shipping options:

Standard Shipping

  • Cost: £4.99

  • Free shipping on orders of £50.00 or more.

  • Estimated delivery: 3–5 business days.

Express Shipping

  • Cost: £6.99

  • Estimated delivery: 1–2 business days.

4. How long will it take to receive my order?

Your order first requires 1–2 business days for processing. After dispatch, estimated delivery times are:

  • Standard Shipping: 3–5 business days.

  • Express Shipping: 1–2 business days.

Delivery times are estimates and may vary depending on your location and courier services.

5. Do you offer free shipping?

Yes! We offer free Standard Shipping on orders of £50.00 or more.

For orders below £50.00, Standard Shipping costs £4.99.

6. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

You can use your tracking number on our Order Tracking page to check the latest delivery updates.

7. What is your return policy?

We offer a 30-day return period from the date you receive your order for eligible returns.

This is an additional benefit alongside your statutory consumer rights under UK law, including the general 14-day cancellation right for eligible online purchases.

8. How can I request a return?

To request a return, please email us at support@calvira.shop with your order number and details of the product you wish to return.

Our customer support team will guide you through the return process.

9. Who pays for return shipping?

For change-of-mind returns under our voluntary 30-day policy, customers are responsible for direct return shipping costs where legally permitted and properly communicated.

For faulty, damaged, or incorrect items, please contact us for assistance.

10. When will I receive my refund?

Once we receive your returned item or you provide evidence that it has been sent back, whichever occurs first where applicable, we will process your refund in accordance with applicable law.

Refunds are issued to your original payment method. Your bank or payment provider may require additional processing time.

11. What payment methods do you accept?

We accept the payment methods available at checkout. These may include Visa, Mastercard, American Express, PayPal, and other supported options.

12. What should I do if my product arrives damaged?

If your dining chair, table lamp, or another product arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Include your order number and photographs of the issue where appropriate so we can assist you.

13. How can I contact Calvira?

You can reach our customer support team using the following details:

Email: support@calvira.shop

Phone: +44 7512 440679

Business Address:

Calvira
10 High St
Banbury OX16 5DZ
United Kingdom

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM.